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Frequently Asked Questions

Customer Service

Frequently Asked Questions


  • How can I make an appointment for a PING club fitting?

    We are now accepting new bookings for custom fitting appointments at the European Fitting Centre. If you wish to book a new appointment then please do so through an authorised PING retailer.

    All appointments must be booked through an Authorised PING retailer and includes a charge of £25 for a 75 minute appointment. You can find your nearest PING retailer by using the Find A Fitter tab.

    If you have any questions or difficulties, please call us at +44 (0) 1427 615405. Our operating hours are M—F: 8:30am — 5:00pm 

Where to Purchase

  • Where can I purchase PING products, how do I find a retailer near me?

    Visit Retailers & Fitters to find your nearest retail location.

  • Can I buy direct from PING?

    At this time Ping Europe only sell performance apparel online. Check out the PING Apparel site to view our latest Men's and Women's collection. For clubs, bags and accessories, please visit Retailers & Fitters to find your nearest retail location. 

PING Tours

  • How can I schedule a PING factory tour?

    Factory tours are conducted Monday-Friday. To enquire on upcoming availability, or to schedule your tour, please call our Customer Service team at +44 (0) 1427 615405 to better assist you.


  • How can I check on the status of my order?

    As a golf club manufacturer we are unable to provide consumer purchase information without the consent of our valued authorised PING retailers. We would be more than happy to contact our authorised retailers on your behalf, but you may wish to request the information from the authorised retailer yourself, as this may speed the process up.


  • Are my PING clubs still under warranty?

    At PING, we stand behind the workmanship and the materials involved in the manufacturing and production of our equipment and accessories. Our current policies protect your purchase from defect and are evaluated on an as needed basis. If you have any questions regarding our policies that protect your PING investment, please feel free to call +44 (0) 1427 615405 and we would be happy to discuss your situation and provide the options that may be available.

Employment Opportunities

  • How do I enquire about employment opportunities?

    To view our current job postings, please visit our Careers page.


  • How can I verify the authenticity of my PING clubs?

    Unfortunately, we are unable to verify authenticity by serial number alone. If you are in doubt of the authenticity of your PING club(s), you can send your club(s) directly to our After Sales and Repair Department to be authenticated. To set up a club inspection please call our Customer Services Department at +44 (0) 1427 615405. Our business hours are M – F: 8:30am – 5:00pm.

Ping Moments in History

Karsten and Louise with 1990 US Solheim Cup team
Karsten and Louise Solheim spearhead the founding of The Solheim Cup. The biennial match features the top women pros from the United States and Europe in a Ryder Cup-style event. The United States wins the inaugural match at Lake Nona 11 ½ to 4 ½.

Find a PING Retailer or Fitter Near You

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